Teleperformance Philippines is a great place to work. It’s not just a self-proclamation. The call center has received such certification from the Great Place to Work Institute, a consulting firm which focuses on the work experience for every employee.
Teleperformance Philippines recently welcomed bloggers and vloggers to its TP Vertis North business site for an exclusive office tour and a sneak peek in the life and culture inside the leading IT-BPM organization. I must admit that I’m not expecting a lot and even a bit skeptical, having been a former call center employee myself.
I mean, I’ve worked and been to several call center offices in the metro. Each of them offers facilities meant to make employees’ work life better by having a nap room, computer hub for non-work related access, gaming area, pantry, etc. But with the demands of the job, not everyone gets to enjoy these offerings all the time. Teleperformance Philippines is a great place to work? What gives?
But of course I joined the tour with an open mind. We started with a visit to TP Vertis North Mall Recruitment Hub, then proceeded to Vertis North Corporate Center where the company is occupying several floors. I did see all the facilities that I’ve seen in other centers.
TP Vertis North is one of the most recent Teleperformance sites, launched only last year. The interiors have been designed to create a vibrant environment for employees. And I like that; when I was still in the corporate world, I always enjoyed a good working environment.
You see, a good working environment for me is an enjoyable place to be. It helps me focus on my job and perform better. At TP Vertis North, the physical environment supports a culture that is focused on health and wellness, as well as ensuring fun and camaraderie in the workplace.
The site features rest and relaxation areas such as themed lounges, sleeping quarters, and massage chairs where employees can relax. We learned that the massage chairs are cash-operated, and the money collected goes to the company’s corporate social responsibility program Citizen of the World (COTW) which supports the most vulnerable sectors such as chronically ill children.
The TP Vertis North business site also has gender-neutral bathrooms, lactation rooms, a clinic, and a well-appointed gym with trainers from Elorde Boxing Gym, as well as entertainment rooms with billiards, karaoke, board games, and game consoles. Based on these facilities alone, I can say that Teleperformance is a great place to work.
The nap room are fitted with bunker beds where everyone can sleep comfortably. The clinic has several beds fitted with curtains for privacy. And of course, the gym, which has the sufficient equipment that can be used, whether for slimming down or bulking up those muscles.
We also visited the company’s second Leadership Development Center (LDC). The first one is located at TP Aura in Bonifacio Global City. This goes to show that continuous learning and leadership development is a strong culture at TP. I love it when companies advocate for the growth of their employees.
The LDC, a facility focused especially on the upskilling of TP employees for leadership roles in the workplace of the future. If I were employed in this company, with this kind of culture, I’d definitely say that Teleperformance Philippines is a great place to work.
People programs that focus on continuous learning, diversity and inclusion, and health and wellness and indeed among advantages of being part of TP and its culture. Teleperformance Philippines is the first organization in the country to be certified as a Great Place to Work. TP is committed to keep honing and developing the talent and skills of their employees to mold them into the leaders and empathetic people managers.
In 2018 and 2019, Teleperformance Philippines earned back-to-back certifications from the Great Place to Work institute, a global research and consultation company that provides benchmark standards for companies to create the outstanding organizational cultures.
I wondered how they got their certification. Apparently, the certification was earned through an organization-wide survey that asked the employees for their opinions. Over 26,000 employees across Teleperformance’s existing sites in the Philippines responded and participated in a confidential online survey that rated the company in terms of culture, teamwork, growth and learning opportunities, leadership communication and support, sense of pride, work environment, among others. This comprehensive survey was independently conducted by the Great Place to Work Institute.
Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent.