TRAVEL & LIFESTYLE

Parañaque Express Lingkod Office, the Country’s First One-Stop-Shop Government, Service Center, Now Open in Ayala Malls Manila Bay

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Upscaling the quality and delivery of public services to its constituents, Parañaque City LGU, in partnership with Ayala Malls, has recently launched its ambitious joint project – the first-ever Express Lingkod Office (ELO) Serbisyo Center in Ayala Malls Manila Bay.

Located on the fourth floor of the mall, the one-stop-shop service center is the first of its kind in the country, bringing home and business frontline services of the Parañaque City Government under one roof.

Parañaque City Mayor Eric L. Olivarez at the opening of the ELO Serbisyo Center
Parañaque City Mayor Eric L. Olivarez at the opening of the ELO Serbisyo Center

The ELO Serbisyo Center provides a full range of government-related services within reach of any transacting individual or business entity in one accessible and convenient location.

Present at the launch were Ayala Malls President Christopher Maglanoc, Paranaque City Mayor Eric L. Olivarez, DILG NCR Regional Director Ma. Lourdes Agustin, DTI NCR Regional Director Marcelina Alcantara, BPLO Chief and Data Protection Officer Atty. Melanie T. Soriano – Malaya, and other officials.

Parañaque residents can now conveniently process their COVID-19 vaccination and certificate, senior citizen cards and booklet, police clearance, traffic-related violations settlement, health certificates, birth certificates, marriage certificates, death certificates, and many more.

Likewise, the hub makes it easier for enterprises to process their business registration, business permits, building permits, mayor’s permits, real property taxes, and community taxes, among others.

The key departments are co-located in the public service center, including the Business Permits and Licensing Office, City Health Office, Local Civil Registrar’s Office, City Treasurer’s Office, Persons with Disability Affairs Office, and Office of Senior Citizen’s Affairs, etc.

Executives and representatives of Paranaque LGU, agencies, and Ayala Malls at the event
Left to right: Ayala Malls President Christopher Maglanoc, Chief of Business Permits and Licensing Office Atty. Melanie Soriano-Malaya, Parañaque City Health Office Head Dr. Olga Virtusio, and Parañaque City Mayor Eric Olivarez during the tour of ELO Serbisyo Center

“Today, the first-ever Express Lingkod Office Serbisyo Center is open for business, a momentous occasion that we are happy to commemorate. The event today is a culmination of an idea hatched around the middle of last year between our Manila Bay team, and BPLO head Atty. Malaya, and the office of the good Mayor Olivarez. From a simple satellite office, this eventually evolved to something bigger – a one-stop-shop for all government-related services for Paranaque,” said Ayala Malls President Christopher Maglanoc.

“This is a groundbreaking initiative that I would like to emulate in our other mall locations and once again, I would like to thank Mayor Olivarez and his team for collaborating with us on this innovative project,” Maglanoc shared.

The ELO Serbisyo Center is open from 10:00am to 6:00pm, Monday to Saturday. To get more updates about the ELO Service Center, follow the official Facebook page of Ayala Malls Manila Bay at fb.com/ayalamallsmanilabay.


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