In celebration of its 10th anniversary, Neo launches OmniPad and stronger customer support. The Philippine computer maker formally known as Neo Manufacturing and Services, Inc. invited its dealers, business partners, the press and bloggers to mark the company’s expansion of its hardware offerings from desktop and laptops to tablets.

The launch of the OmniPad R72 and M71-3G is Neo’s effort, not only to enter one of the fastest segments of the mobile computing market in the country. Rather, it’s a continuing commitment to provide the same high quality products at an affordable price, making the technology available to every Filipino.

At Php3,999, the NEO Omnipad R72 features an RK2926 Cortex A9 processor, Android Jellybean 4.1 Operating System, a 512 MB memory, along with a 4 GB flash storage (expandable to 32 GB micro SD capacity) on a 7-inch multi-touch LCD screen with Wi-Fi connectivity, back and front cameras, and a 3000 mAh battery.

The NEO Omnipad M71-3G, sold at Php6,999, offers a dual-SIM mobile phone capability on a 7-inch capacitive screen powered by a 1.2GHz dual core processor running Android Jellybean 4.1 OS with 1GB RAM and 8GB internal storage (expandable to 32 GB micro SD capacity). It also has Bluetooth, Wi-Fi and Wi-Fi hotspot connectivity as well as back and front cameras. It also features an analog TV and a 3600 mAh battery.

NEO Founder Jason Cheng said, “We are committed to building the Neo brand in the Philippines and better serve our customers by demonstrating continuous product enhancements and developments and improved after-sales service.”

In line with the new products, NEO also expresses its commitment for stronger customer service as it offers a first-of-its-kind warranty merchandise arrangement with customers for the Omnipad. The customer just needs to call 1-800-10-5311671 (531-1671 for Greater Metro Manila area) if they need technical support. While engaged on the phone, a Neo Technical Expert will identify and troubleshoot if there are problems with the unit. Afterwards, a pick-up schedule will be agreed upon by both the NEO Technical Expert and the customer. Within seven working days from the day of pick-up, a replacement/repaired unit will be sent to the customer.

This warranty arrangement is something worth taking note of if you’re buying a tablet. I’ve heard some horror stories from all over the Internet where customers buying similar products had to return their gadgets after several days of use because the tablet would not turn on anymore. Much worse, these consumers had to wait for weeks, even months, to get their tablets back. This has caused a lot of frustration. Neo’s move through this after-sales service is a proof of the company’s commitment to its customers.

As Neo launches OmniPad and stronger customer support, the company has proven that local technology businesses can thrive in a competitive market. Starting its business operations as a partner of the Philippine Long Distance and Telecommunications Company (PLDT) providing personal computers (PCs) bundled with PLDT services, it has gone a long way and has been churning out one product after the other. I myself used to own a Neo laptop until it gave up on me. I am now looking at the OmniPad tablets for my mobile computing needs.