Marking World First Aid Day this month, Emirates celebrates 3,000 new cabin crew recruits who are now equipped with top-notch aviation first aid skills, after successfully graduating from the airline’s rigorous cabin crew training program.
As part of a highly successful recruitment drive this year, Emirates has already hired 3,000 new joiners who undergo 8 weeks of intense ‘ab-initio’ training in order to become world-class cabin crew. The ab-initio period includes a myriad of courses from security to service, safety and emergency to hospitality, and the critically important medical response training. Far from the erroneous perception of cabin crew just serving meals and looking glamourous, Emirates crew are trained to manage a range of situations on board, including learning essential life-saving skills. Using a combination of practical, in-situ, classroom, and online learning, new recruits are taught invaluable lessons which prepare them for life, and save the lives of others.
What exactly do they learn?
Medical training is provided to new cabin crew on all aspects of first aid including dealing with a collapsed casualty who has fainted, managing choking, recognizing and managing breathing difficulties like asthma and hyperventilation, sudden illnesses like chest pain, stroke, low blood sugar, allergic reactions, deep vein thrombosis, barotrauma, decompression illness, and substance misuse. The crew is also taught how to deal with injuries like fractures, burns, and amputations, as well as communicable diseases, the importance of infection control procedures, and on-board hygiene.
The new recruits are schooled in the life-saving skills of cardiopulmonary resuscitation (CPR), where they practice on patient simulation mannequins, and on how to use an Automated External Defibrillator (AED) machine properly. Using a specially designed medical mannequin, the cabin crew also experiences what it’s like to deliver a newborn baby on board and manage death. All training is provided by certified aviation first aid instructors, in the world-class training facility – Emirates Cabin Crew Training Centre in Dubai.
Do they actually save lives?
In July 2022 alone, the Emirates cabin crew saved two passengers from cardiac arrest on two different flights. A potentially fatal incident, cardiac arrest causes the heart to stop beating suddenly. The lack of blood flow to the brain and other organs can cause a person to lose consciousness, become disabled or die if not treated immediately. Emirates cabin crew used a combination of CPR techniques and a defibrillator to save both passengers’ lives and kept them stable until they could receive medical attention from emergency services on the ground. Both passengers are now recovering well.
What support is in place for the cabin crew?
When there is a medical incident on board, cabin crew are supported by the flight deck crew (Captain/Pilot and First Officer/co-pilot) and a team called Ground Medical Support. Ground Medical Support is a team based in Emirates Headquarters, who are available 24/7 by satellite communication to support and advise crew around the world on medical incidents on board.
From a psychological perspective, cabin crew also receive training on gaining consent to assist passengers, showing empathy to the sick and their families, staying calm, keeping the casualty informed at all stages, and being present with the casualty until the situation improves. They also learn how to break difficult news when required. After any incident, the cabin crew are also provided with support for their own mental health, through Emirates’ Employee Assistance Programme, the Peer Support service, and Sehaty – Emirates’ employee wellbeing program.
Cabin crew knowledge and skills are put to the test each year at recurrent training, and crew are required to complete a 1.5-hour online course, and 2-hour practical session for CPR, AED, severe bleeding, and severe allergy management, with assessments for each. The experienced crew also participates in a flight simulation exercise annually to ensure they are fully equipped to handle any medical incidents and their knowledge is regularly refreshed.
Putting First Aid into action
Flying with the world’s largest airline, Emirates cabin crew enjoy non-stop new adventures as they travel to over 150 cities across 85 countries. Many Emirates cabin crew describe the role as ‘the best job in the world’ – not only because they deliver award-winning service at 40,000 feet and the unique lifestyle that comes with the job, but because they also discover their own heroic potential through life-saving skills and emergency management.
Having access to Emirates aviation first aid training helps new recruits develop their communication skills, initiative and leadership qualities, the ability to work effectively as a team, the focus to stay mentally strong and calm to work effectively under pressure, and – how to save and protect the lives of others.