One of the pioneers in the contact center industry in the country, recently unveiled its newest facility. The Sykes Philippines Alabang site located at Ayala’s ATC Corporate Center, was launched with the presence of company executives and clients. The company has 6 established facilities in the metro and Cebu. The center in Metro South is the first in the area.
This is definitely a welcome development for current and prospective employees living near the area. With the traffic situation we’re experiencing, it’d be awesome to be working within proximity. For me, that will actually improve quality of life one can spend more time to ones’ self and family instead of on the road.
Sykes Senior Vice President for Regional Operations (APAC) Mike Henderson, and Vice President for Philippine Operations Dean Van Ormer, led the inauguration of the Sykes Philippines Alabang site in a formal ceremony. Philippine Economic Zone Authority Deputy Director General Justo Porfirio Yusingco also graced the site’s opening.
“We are very excited with the opening of the Alabang site. We are confident that it will play a vital role in the company’s efforts to further increase its business in the Philippines,” Van Ormer said, adding that the Philippines remains one the best performing markets among SYKES’ global network.
With more than 12,000 square meters, the Sykes Philippines Alabang site occupies five floors of the Ayala’s ATC Corporate Center. It will open more than 2,200 employment opportunities to cater their existing and upcoming clients. Mr Van Ormer also said that the new investment is part of Sykes’ desire to help boost economic activity in the Philippines as well as its commitment to the community.
He revealed that as they’re establishing its presence in the south of the metro, the organization is also increasing its social responsibility footprint in the Philippines. Sykes is refurbishing the computer laboratory for Pedro E. Diaz High School in Muntinlupa as part of the company’s continuing education advocacy in the Philippines.
Through its philanthropic arm, Sykes Cares, the company has spearheaded several education-based advocacies for the past 20 years. These include the Night High School Scholarship Program in partnership with Sienna College and Springboard Foundation which gave 49 students a chance to study high school and college for free.
The company also helped on disaster relief operations such as house building efforts for the Yolanda survivors in Daan Bantayan, Cebu. “Growing Philippine communities has always been an important mission for SYKES. As we grow our presence in the country, we make sure that we make a positive impact in the lives of Filipinos,” Van Ormer stressed.
As one who used to be part of this industry, covering the Sykes Philippines Alabang site is such a happy moment. It simply means that the country remains to be a hub of the BPO global scene. I am proud that I’ve been part of the call center industry and would have no qualms to go back if the opportunity presents itself.